REFUND & CANCELLATION POLICY

BEFORE PLACING AN ORDER — COMPLETE FREEDOM, ZERO COST

Before your order is confirmed (i.e., before you approve the design AND make payment), you have complete freedom with absolutely no financial risk:

Free Mockup Stage

The design mockup we create for you is completely free of charge. If you don't like the mockup, or if you decide not to proceed for any reason whatsoever, there is zero cost to you. You owe us nothing. The mockup is our investment in earning your business.

Quote Stage

After you receive our price quote, you are under no obligation to accept. If the price doesn't work for your budget, or if you change your mind, simply let us know. There are no cancellation fees, no penalty charges, and no hard feelings.

Revision Stage

During the design review process, you can request changes, suggest completely new ideas, change colors, modify layouts, or even start over with a fresh concept — all at no additional cost. We want you to be happy with the design before moving forward.

In summary: Until you explicitly approve the final design AND make payment, there is no commitment from your side and no charges of any kind. You can walk away at any point with zero cost.

CANCELLATION — BEFORE PRODUCTION STARTS

If you have confirmed your order (approved design + made payment) but production has not yet started, you may request a cancellation. Here's how it works in detail:

Scenario A: No Materials Procured Yet

If we have not yet purchased fabric, ink, or other materials for your order, we will issue a full refund of the amount paid. This is the best-case scenario for cancellation.

Scenario B: Materials Already Purchased

If we have already procured materials (fabric, specialty inks, etc.) specifically for your order, a partial refund may be issued. The refund amount will be the total payment minus the cost of materials already purchased. We will clearly communicate the exact deduction amount and get your agreement before processing the cancellation.

Scenario C: Production Is About to Start

If your order is in the production queue and materials have been prepared (cut, pre-treated), cancellation becomes significantly more difficult. We will assess on a case-by-case basis and communicate what is possible.

How to request cancellation: Contact us immediately via phone (+91 9773995739) or email (info@myteamcricket.site). The sooner you reach out, the higher the chances of a full refund. We aim to respond to cancellation requests within 24 hours. We will confirm whether production has started before processing any cancellation.

CANCELLATION — AFTER PRODUCTION HAS STARTED

Once production begins on your order, cancellation is generally not possible. Here's why:

• Your jerseys are being printed with your specific design — your team name, your colors, your player names and numbers
• The fabric has been cut to your specified sizes and printed with your custom artwork
• Custom-printed materials cannot be reused, resold, returned to suppliers, or repurposed for other customers' orders
• Significant labor, material, and machine time costs have already been incurred
• Inks used in sublimation printing bond permanently with the fabric and cannot be removed

Exceptional circumstances: In cases of genuine emergencies (medical emergency, family crisis, natural disaster), please contact us immediately. While we cannot guarantee a refund for orders already in production, we will try our best to work out a fair resolution on a case-by-case basis. We are human and we understand that life can be unpredictable.

DEFECTIVE OR INCORRECT PRODUCTS

If you receive products that have a genuine manufacturing defect or are significantly different from the approved design, we take full responsibility. Below is a detailed breakdown of what does and does not qualify.

What IS Considered a Valid Defect (We Take Responsibility)

• Design significantly different from mockup: The printed design is materially different from what was shown in the approved mockup — wrong colors applied, missing design elements, wrong layout, or substantially different appearance
• Printing quality defects: Smudged prints, blurred graphics, bleeding ink, misaligned printing, faded areas, or patchy/uneven print coverage
• Wrong product received: You ordered jerseys but received a completely different product type
• Wrong sizes delivered: The sizes are different from what was specified and confirmed in your order (e.g., you ordered XL but received M) — provided the sizes were correctly communicated by you
• Missing items: You ordered 15 jerseys but only received 12 — items are genuinely missing from the shipment
• Fabric damage during production: Tears, holes, burns, permanent stains, or other fabric damage that occurred during the manufacturing process
• Wrong names or numbers: Names or numbers on jerseys are different from what appeared in the approved mockup (i.e., we printed something different from what you approved)
• Stitching defects: Seams coming apart, uneven stitching, loose threads that affect structural integrity, or visible stitching errors

What is NOT Considered a Defect (Customer's Responsibility)

• Minor color variations: Slight differences between the color shown on your screen and the color printed on fabric. This is inherent to the printing process — screens and fabric display colors differently. This is not a defect.
• Fabric texture differences: Slight variations in how the fabric feels compared to expectations. Sports polyester fabric has a specific feel that may differ from cotton or other materials you're accustomed to.
• Approved design errors: If the mockup you approved contained a spelling mistake, wrong number, incorrect logo, or any other error — and we printed exactly what was approved — this is your responsibility, not ours. We print what you approve.
• Missing details you forgot to include: If you forgot to mention a player name, a sponsor logo, or any detail that was not in the approved design, this is not a defect.
• Sizing issues from wrong info: If you provided incorrect size measurements or size assignments for players, and we produced based on what you told us, this is your responsibility.
• Change of mind: Deciding you don't like the design after receiving the product, even though it matches the approved mockup.
• Subjective expectations: "I thought it would look different in person," "the color looks darker indoors," "I expected the fabric to be thicker" — these are subjective preferences, not defects.
• Normal wear and tear: Fading, stretching, pilling, or deterioration that occurs through normal use, washing, ironing, or exposure to sun over time.
• Damage after delivery: Any damage caused by the customer after receiving the product — improper washing, bleaching, ironing at high heat, or physical damage.

HOW TO REPORT A DEFECT

If you believe you've received a defective or incorrect product, follow these steps carefully:

1. Contact us within 48 hours of receiving your order. This 48-hour window is important — delayed reports beyond this period may be harder to investigate and process.
2. Provide clear photographs: Take well-lit, high-resolution photos that clearly show the defect. Include close-up shots of the specific issue, plus wider shots showing the overall product for context. If the issue is a comparison between the mockup and the print, include both side by side.
3. Describe the problem in detail: Explain exactly what is wrong, how it differs from what was expected, and which specific items are affected (if only some items in the order have the issue).
4. Share your order details: Include your name, order date, quantity, and any order reference number we may have shared with you.
5. Send via WhatsApp or email: WhatsApp: +91 9773995739 | Email: info@myteamcricket.site

We will acknowledge your report within 24 hours and provide a detailed response (with resolution options) within 48 hours of your report.

RESOLUTION OPTIONS FOR VALID DEFECTS

If we investigate and confirm that the issue is a genuine defect on our end, we will offer one or more of the following resolutions:

• Reprint at no cost: We will reprint the defective item(s) with the correct design/quality at no additional charge and ship them to you. This is our preferred resolution as it gets you the product you originally wanted.
• Partial refund: If only some items in your order are affected, or if reprinting isn't feasible for the specific issue, we may offer a partial refund proportional to the defective items.
• Full refund: In rare cases where the entire order is unusable due to a manufacturing error on our end, and reprinting is not feasible, we will issue a complete refund of the amount paid.
• Return of defective items: In some cases, we may request that you ship back the defective items before we process a reprint or refund. If we request a return, return shipping costs will be covered by us. We will provide instructions on how and where to ship.
• Discount on next order: As an additional goodwill gesture, we may offer a discount on your next order — this is offered alongside (not instead of) a proper resolution.

The specific resolution will depend on the nature, extent, and severity of the defect. We will discuss all available options with you before proceeding with any resolution.

REFUND PROCESSING

• Approved refunds will be processed within 7–10 business days from the date of refund approval
• Refunds are issued through the same payment method used for the original order — if you paid via UPI, the refund goes back to your UPI. If via bank transfer, it goes back to your bank account.
• You will receive confirmation (transaction reference) once the refund is initiated from our end
• Bank/UPI processing times may add 2–5 additional business days for the amount to reflect in your account, depending on your bank's processing speed
• If a refund is delayed beyond 15 business days after approval, please contact us and we will investigate with our payment provider

EXCHANGES

Since all products are custom-made, traditional exchanges are not possible:

• You cannot exchange a custom jersey for a different design, different colors, or a different product
• You cannot exchange sizes after receiving the order (if the size you received matches what you ordered)
• However, if there is a manufacturing defect, we will reprint the affected items — which functions similarly to an exchange
• If you need additional jerseys or different sizes beyond your original order, we can process that as a new order

ORDER DISPUTES

If you disagree with our assessment of a defect report, or if you feel your concern hasn't been addressed fairly:

1. Please reach out to us again — we are a small team and miscommunications can happen. A fresh conversation often resolves the issue.
2. If you prefer, email a detailed written complaint to info@myteamcricket.site — we will re-examine the issue with fresh eyes and respond within 7 days.
3. If we still cannot reach an agreement, the matter will be subject to the jurisdiction of courts in Ranchi, Jharkhand, India as stated in our Terms & Conditions.