PRIVACY POLICY

WHO WE ARE

This Privacy Policy applies to the website myteamcricket.site and all services provided through it. The website and all associated services are owned and operated by:

CC INNOVATIONS (OPC) PRIVATE LIMITED
C/O N K Sharma, Sec 9 Type, BT QR No 463, HEC, Dhurwa
Ranchi, Jharkhand — 834004, India
CIN: U78100JH2023OPC021360 | PAN: AALCC3673P
Founder: Gourav Kumar

When we use the words "My Team Cricket," "we," "us," or "our" anywhere in this policy, we are referring to CC INNOVATIONS (OPC) PRIVATE LIMITED and its brand My Team Cricket. When we say "you," "your," or "user," we mean any person who visits our website, submits an inquiry, or places an order with us.

This policy covers all interactions — whether you visit our website, fill out a form, call us, message us on WhatsApp, email us, or engage with us through any other channel.

WHAT INFORMATION WE COLLECT

We collect personal information only when you voluntarily share it with us or when it is automatically collected through standard website technologies. We never collect data silently through hidden means. Here is a comprehensive breakdown:

A. Information You Provide Directly

When you contact us through any channel — website form, email, phone call, or WhatsApp — you may share the following:

• Personal identity: Your full name, which we use to address you and manage your order
• Phone number: Your mobile or landline number, used for communication regarding your inquiry or order, and for WhatsApp communication if applicable
• Email address: Used to send mockup designs, quotes, order confirmations, and respond to your queries
• Team and order details: Team name, player names, jersey numbers, preferred colors, design preferences, quantity needed, sizing requirements, and any special instructions — all provided by you as part of your jersey/merchandise requirement
• Design files and references: Logos, reference images, design templates, brand guidelines, or any visual files you share with us to help us create your mockup
• Shipping address: Your complete delivery address including name, street address, city, state, PIN code, and any delivery landmarks — collected only when you confirm an order
• Payment confirmation details: Transaction reference numbers, UPI IDs, or bank transfer confirmations shared by you for order verification purposes (we do not collect card numbers or banking passwords)
• Communication history: The content of your messages, emails, WhatsApp chats, and call notes related to your inquiry or order — retained for reference, quality, and dispute resolution purposes
• Feedback and reviews: Any feedback, testimonials, or reviews you voluntarily provide about our services

B. Information Collected Automatically

When you visit our website, certain information is collected automatically by our web server and analytics tools:

• IP address: Your Internet Protocol address, logged by our web server for security monitoring, fraud prevention, and anonymized analytics
• Browser information: Browser type (Chrome, Firefox, Safari, etc.), browser version, and browser language settings
• Device information: Device type (desktop, mobile, tablet), operating system (Windows, iOS, Android), and screen resolution
• Website usage data: Pages visited, time spent on each page, links clicked, scroll depth, referral source (how you found our website), and exit pages
• Location data (approximate): General geographic location (city/region level) derived from your IP address — not precise GPS location
• Cookies and similar technologies: Small text files placed on your device to remember preferences, improve functionality, and track anonymized usage patterns (detailed in the Cookies section below)

C. Information We Explicitly Do NOT Collect

To be completely clear, we never collect the following types of information:

• Credit card numbers, debit card numbers, CVV codes, or card expiration dates — all payments are handled by third-party processors, and we never see or store your financial details
• Bank account numbers, IFSC codes, or net banking passwords
• Aadhaar number, PAN number (yours), passport number, voter ID, or any government-issued identification numbers
• Passwords or login credentials of any kind — our website does not have user accounts or login functionality
• Biometric data including fingerprints, face recognition data, or voice prints
• Health or medical information
• Religious, political, or sexual orientation data
• Data from children under the age of 18 — our services are not intended for minors
• Social media passwords or private social media data

HOW WE USE YOUR INFORMATION

Every piece of information we collect has a specific, legitimate purpose. We never use your data for anything beyond what is described here:

• Understanding your requirement: We use your team name, colors, quantity, and preferences to understand exactly what you need and create a relevant mockup design
• Creating and delivering mockups: Your contact details (phone, email, WhatsApp) allow us to send you design mockups and discuss design iterations
• Providing accurate pricing: Your order specifications (quantity, material, customization level) help us calculate and share a fair, accurate quote
• Processing confirmed orders: Once you confirm, your details are used to produce your jerseys, manage production, and coordinate with our printing team
• Shipping and delivery: Your shipping address, phone number, and name are used to dispatch your order through our courier partners and share tracking information
• Communication: We use your phone number and email to discuss your requirement, share updates, respond to questions, send order status updates, and provide customer support
• Quality and dispute resolution: Communication records are retained so we can reference previous discussions, resolve any disputes, and maintain quality of service
• Website improvement: Anonymized, aggregated analytics data helps us understand how visitors use our website so we can improve navigation, content, and user experience
• Legal compliance: We may retain certain records (invoices, transaction details) as required by Indian tax laws, GST regulations, and business accounting requirements
• Security: IP addresses and device data are used to detect and prevent fraudulent activity, unauthorized access, or abuse of our website

HOW WE SHARE YOUR INFORMATION

We respect your privacy and do not sell, rent, trade, or commercially share your personal data with any third party. Your information is shared only in the following specific, necessary circumstances:

A. Courier and Logistics Partners

When we ship your order, we share your name, phone number, and delivery address with our courier partner (such as Delhivery, BlueDart, India Post, or other logistics providers). This is essential for delivery and cannot be avoided. The courier partner uses this information solely for the purpose of delivering your package and may contact you to coordinate delivery.

B. Payment Processors

If you make an online payment, the transaction is processed by a third-party payment gateway (such as Razorpay, Paytm, PhonePe, or your bank's UPI service). We do not process, see, or store your card details, bank credentials, or financial information — it is handled entirely by the payment processor under their own privacy and security policies.

C. Production Partners

In some cases, if production involves a third-party printing facility, relevant design files and order specifications may be shared with them. However, your personal contact information (phone, email, address) is not shared with production partners — only the design and production details needed to manufacture your jerseys.

D. Legal and Regulatory Authorities

We may disclose your personal information if required to do so by law, court order, legal process, or government regulation. This includes compliance with tax authorities, law enforcement requests, or regulatory investigations. We will only share the minimum information required by law.

E. Business Transfers

In the unlikely event that CC INNOVATIONS (OPC) PRIVATE LIMITED is acquired, merged, restructured, or sold, customer data may be transferred as part of the business assets. In such a case, the acquiring entity would be bound by the same privacy commitments described in this policy, and you would be notified of any material changes.

F. With Your Consent

We may share your information in ways not described above only if you give us explicit, informed consent to do so.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use the following types of cookies and tracking technologies:

Essential Cookies

These are required for basic website functionality — such as page navigation, form submissions, and remembering your session. Without these, the website may not function correctly. These cookies do not track you for advertising purposes.

Analytics Cookies

We may use Google Analytics or similar analytics tools to collect anonymized data about how visitors interact with our website — including which pages are most visited, how long users stay, what devices they use, and where they come from. This data is aggregated (not linked to you personally) and used solely to improve the website experience. Google Analytics data is subject to Google's own privacy policy.

Advertising and Measurement Cookies

If we run advertising campaigns through Google Ads or similar platforms, cookies may be placed to measure ad performance (e.g., tracking whether someone who clicked an ad eventually submitted a form). These cookies are managed by the advertising platform, not by us. You can opt out of personalized advertising through Google's Ad Settings (ads.google.com/settings) or through your browser's cookie settings.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or be notified before a cookie is set. However, please note that disabling essential cookies may affect the functionality of our website (e.g., forms may not work correctly).

DATA STORAGE AND SECURITY

We take reasonable precautions to protect the personal information you share with us:

• Access control: Access to your personal data is limited to authorized team members who need it to process your inquiry or order. Not everyone in our organization has access to customer data.
• Secure communication: Communication via WhatsApp and email follows the encryption and security protocols of those platforms (WhatsApp uses end-to-end encryption). We do not transmit your data through unsecured channels.
• No financial data stored: We do not store credit card numbers, bank account details, or payment passwords on any of our systems. All payment processing is handled by third-party services.
• Design file security: Design files, logos, and reference images shared by customers are stored securely and accessed only for order-related purposes. They are not shared publicly or with unrelated third parties.
• Server security: Our website is hosted on servers with standard security measures including SSL/TLS encryption (HTTPS), firewalls, and regular security updates.

Important disclosure: While we take reasonable precautions, no method of electronic transmission or data storage is 100% secure. We cannot guarantee absolute security of your data against all possible threats (such as sophisticated cyberattacks, server breaches, or data interception). We encourage you to avoid sharing highly sensitive personal information through any channel unless absolutely necessary for your order.

DATA RETENTION — HOW LONG WE KEEP YOUR DATA

We retain your personal information only as long as it is needed for the purpose it was collected. Here are our specific retention periods:

• Inquiry data (name, phone, email from contact/lead forms where no order was placed): Retained for up to 12 months after the last interaction, after which it is deleted or anonymized. This allows us to follow up if you return with a new inquiry.
• Order data (design files, specifications, delivery address, communication records): Retained for up to 24 months after order completion. This allows for reference in case of reorders, warranty claims, or dispute resolution.
• Financial records (invoices, payment receipts, tax documentation): Retained for 7–8 years as required by Indian income tax law, GST regulations, and corporate accounting standards. This is a legal requirement we cannot waive.
• Website analytics data: Aggregated and anonymized usage data may be retained indefinitely for trend analysis and website improvement. Since this data cannot be linked to you personally, it poses no privacy risk.
• Communication records: WhatsApp chats, emails, and call notes are retained for up to 24 months for quality assurance and dispute resolution, then deleted.

When data reaches the end of its retention period, it is permanently deleted from our active systems. Some data may persist in backup systems for a limited additional period before being overwritten.

YOUR RIGHTS

As a customer or website visitor, you have the following rights regarding your personal data:

• Right to access: You can request a copy of all personal data we hold about you. We will provide this within 30 days of your request in a commonly used electronic format.
• Right to correction: If any personal data we hold about you is inaccurate, outdated, or incomplete, you can ask us to correct or update it. We will process correction requests within 15 days.
• Right to deletion: You can request that we delete your personal data from our systems. We will comply unless we are legally required to retain certain records (e.g., tax documents). Deletion requests are processed within 30 days.
• Right to withdraw consent: If you previously gave consent for us to contact you (e.g., for follow-up calls or emails), you can withdraw that consent at any time. Simply tell us and we will stop contacting you.
• Right to restrict processing: You can ask us to limit how we use your data while a complaint or correction request is being processed.
• Right to data portability: You can request your data in a structured, machine-readable format so you can transfer it to another service provider.
• Right to object: You can object to specific types of processing (e.g., marketing communications) at any time.
• Right to complain: If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in India.

How to exercise these rights: Contact us at info@myteamcricket.site or call +91 9773995739. Please include your name, the specific right you wish to exercise, and enough information for us to identify your data. We will respond within 30 days and will not charge any fee for processing your request.

CHILDREN'S PRIVACY

Our website, services, and products are not directed at children under the age of 18. We do not knowingly collect, store, or process personal information from minors. If a parent or guardian becomes aware that their child has shared personal information with us without consent, please contact us immediately at info@myteamcricket.site and we will promptly delete the data from our systems.

If you are under 18 and wish to use our services, please ask your parent or legal guardian to contact us on your behalf.

THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, social media platforms, or services (e.g., Google Maps, WhatsApp, social media profiles). These external sites have their own privacy policies and data practices. We are not responsible for the privacy practices, content, or security of any third-party websites. We strongly recommend reading the privacy policy of every website you visit before sharing personal information.

Our use of third-party services (analytics, payment gateways, courier APIs) is governed by those services' own terms and privacy policies. We select reputable service providers, but we cannot guarantee their compliance with privacy standards.

INTERNATIONAL DATA TRANSFERS

Our business operates in India, and your data is primarily processed and stored within India. However, some third-party services we use (e.g., Google Analytics, email providers) may process data on servers located outside India. By using our website and services, you consent to your data being processed in jurisdictions where our third-party service providers operate.

DATA BREACH NOTIFICATION

In the unlikely event of a data breach that compromises your personal information, we will:

• Investigate the breach immediately and take steps to contain it
• Notify affected individuals within 72 hours of discovering the breach (where required by law or where the breach poses a significant risk to your rights)
• Report the breach to relevant authorities as required by Indian law
• Provide guidance on steps you can take to protect yourself

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes:

• The "Last updated" date at the top of this page will be revised
• For significant changes, we may notify customers via email or a prominent notice on our website
• We encourage you to review this page periodically to stay informed
• Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy

GOVERNING LAW AND JURISDICTION

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any applicable data protection legislation enacted by the Indian government. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Ranchi, Jharkhand, India.

CONTACT US — PRIVACY INQUIRIES